About this policy
This Privacy Policy sets out our commitment to protecting the privacy of your personal information that we collect through reneeotmar.com.au (the ‘website’) or directly from you, being the person, organisation or entity using our website (which we refer to as ‘you’ or ‘your’).
Renee Otmar Consultancy is committed to providing you with the highest levels of customer service, and that includes protecting your privacy.
We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles, which are set out in the Privacy Act 1988 (Cth).
Please read this policy carefully. By providing us with your personal information, you indicate that you have had sufficient opportunity to access this Privacy Policy and that you have read and accepted it.
If you do not wish to provide personal information to us, then you do not have to do so. However, it may affect your use of this website and any products and services offered on it.
You may change your details at any time by advising us in writing.
Collection and use of personal information
The type of information we collect may include your name; your contact details including address, email address and mobile phone number; your demographic information, such as postcode, occupation and other information; your preferences and opinions; your photo; business ideas; and any other information requested on this website or otherwise requested by us or provided by you.
We collect and use such information for purposes including to:
- contact and communicate with you
- provide the services you require
- administer and manage those services
- verify your identity
- respond to queries or feedback from you
- inform you of the ways in which services to you could be improved, including promotional information about third parties that we think may be of interest to you
- run competitions or offer additional benefits to you
- research and develop our services, including website development
- maintain and develop our business systems and infrastructure, including testing and upgrading those systems.
Cookies
As with most online businesses, we may log information about your access and use of our website, including through the use of internet cookies, your communications with our website, the type of browser and operating system you use, and the domain name of your internet service provider (ISP).
Cookies are text files placed in your computer’s browser to store your preferences. Cookies by themselves do not tell us your email address or other personally identifiable information. However, once you choose to provide us with personally identifiable information, this information may be linked to the data stored in the cookie.
We may use web beacons on this website from time to time. Web beacons are small pieces of code placed on a webpage to monitor visitors’ behaviours and to collect data about the visitors viewing that page. For example, web beacons can be used to count the number of users who visit a webpage, or to deliver a cookie to the browser of a visitor viewing that page.
We use Google Analytics and similar software and services to collect and process your data from time to time. Information about how Google uses your data is located at www.google.com/policies/privacy/partners or any other URL which Google may provide from time to time.
Your purchase of our products
If you elect to purchase any of our paid products or services, your personal information will be securely stored through our payment provider, PayPal (including encrypted credit card details). By completing your purchase you accept that we may add you to our mailing list to receive marketing emails and other communications from our business. You may unsubscribe from these communications at any time by contacting us.
Free materials
From time to time we may offer you access to free materials and training on this website that requires you to provide your name and email address. By doing so you accept that we may add you to our mailing list to receive marketing emails and other communications from our business. You may unsubscribe from these communications at any time. You also accept that we may then use this data to perform re-marketing activities such as online promotions and advertising.
Your opinion and feedback
We may contact you to request your response to questionnaires, surveys or other market research – that is to say, to seek your opinion and feedback. Providing this information is optional and you do not have to provide it. If we receive your personal information from third parties we will protect it, as set out in this Privacy Policy.
Disclosure of personal information to third parties
We do not and will not sell or deal in personal or customer information exchange.
We will never disclose your personal details to a third party except the necessary information required by providers of products or services you have purchased, or to protect the rights, property or safety of our business, our customers or third parties’, or if required by applicable laws.
We may disclose personal information to:
- your authorised personal representatives or legal advisers, upon request by you to do so
- credit reporting agencies and courts, tribunals and regulatory authorities where you fail to pay for goods or services provided by us to you
- courts, tribunals, regulatory authorities and law enforcement officers as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights
- third parties, including agents or subcontractors, who assist us in providing information, products, services or direct marketing to you – which may include parties located, or that store data, outside of Australia
- third parties to collect and process data including but not limited to Google Analytics, which may include parties that store data outside of Australia.
Where we disclose your personal information to third parties for these purposes, we will request that the third party follow this Privacy Policy regarding the handling of your personal information. If there is a change of control of our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible by law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser. We would seek to disclose information only in good faith, however.
Links to other websites
This website may contain links to other websites of interest. We do not have any control over those websites. In other words, we are not responsible for or liable for the protection and privacy of any information which you provide while visiting such websites, and such websites are not governed by this Privacy Policy.
Links to third-party websites do not constitute sponsorship, endorsement or approval of these websites. We encourage you to be to read the privacy statements of each and every website you visit that collects personally identifiable information.
This Privacy Policy applies solely to information collected by this website.
Security of your personal information
We are committed to ensuring that the information you provide is secure.
In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure. However, please be aware that no information transmitted over the internet can be guaranteed to be secure.
We cannot guarantee the security of any information that you transmit to us or receive from us. Therefore, transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
We strive to ensure the security, integrity and privacy of personal information submitted to our website, and we regularly update our security measures in light of current technologies.
Your rights and controlling your personal information
You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us.
You may request details of personal information that we hold about you, in certain circumstances set out in the Privacy Act 1988 (Cth). An administrative fee may be payable for the provision of information. We may refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us by email. We rely in part upon customers advising us when their personal information changes. We will respond to any request within a reasonable time. We will endeavour to promptly correct any information found to be inaccurate, incomplete or out of date.
You have a right to request to be forgotten (or completely removed from our Customer Management System). If you wish to do this you may click the unsubscribe link in our emails or request it by email.
Privacy complaints
If you believe that we have breached the Australian Privacy Principles and wish to make a complaint about that breach, please contact us by email, setting out details of the breach. We will promptly investigate your complaint and respond to you in writing about the outcome of our investigation, the steps we propose to take to remedy the breach and any other action we will take to deal with your complaint.
How to contact us
If you have any questions in relation to privacy matters, please contact us between 9.00 am and 5.00 pm, Monday to Friday, AEST.
Tel: 0409 792 799
Post: Privacy Manager, Renee Otmar Consultancy, PO Box 143, Geelong VIC 3220
Further information
Further information on privacy is available at the website of the Office of the Federal Privacy Commissioner.
Unsubscribe
To unsubscribe from our email database to or opt out of communications, please contact us by email.
Amendments to this privacy policy
This Privacy Policy may be amended, including with changes, additions and deletions, from time to time at our sole discretion. Your continued use of our website following any amendments indicates that you accept the amendments.
You should check this Privacy Policy regularly, prior to providing personal information, to ensure you are aware of any changes, and only proceed to provide personal information if you accept the new Privacy Policy.
If Renee Otmar Consultancy makes material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
