Website terms of use

Renée Otmar, operating as Renée Otmar Consultancy, owns the website available at reneeotmar.com.au (the ‘website’) and is the provider of online products and services, including Marketing for Editors, Marketing Your Freelance Editing Business (‘eBooks’, ‘eCourses’ and related products and services), coaching and other related services.

Changes to these Terms and Conditions

These Terms and Conditions may be amended from time to time without notice and in our sole discretion. Your use of the website following any amendments indicates that you accept these amendments – we encourage you to check the Terms and Conditions regularly to ensure you are aware of any changes.

Jurisdiction

Your use of this website and any dispute arising out of your use of it is subject to the laws of Victoria, Australia and the Commonwealth of Australia. These Terms and Conditions are governed by the laws of Victoria and the Commonwealth of Australia and are subject to the exclusive jurisdiction of the courts operating in Victoria, Australia. We make no claims that this website complies with the laws of any country or jurisdiction outside of Australia, including intellectual property laws.

Warranties

By purchasing our products and services you warrant that you have the legal capacity to enter these Terms and form a contract, and that you have understood these Terms and Conditions before using the website.

Delays and outages

We provide this website and its products and services to the highest standards available and we endeavour to use all commercially reasonable efforts to minimise delays and interruptions. We are not responsible for delays or interruptions, and we cannot guarantee that the website will be available at all times or at any given time. We are not responsible for any loss, costs, damages or liabilities that may result from delays, interruptions or discontinuance of the website.

Limitation of liability and indemnity

To every extent permitted by law, we exclude all liability for any loss, damage, costs or expenses – direct or indirect, incidental, special and or consequential, including loss of profits – suffered by you or any third party, or any claims against you or any third party that result from any use of, access to or lack of access or use of this website.

By  using this website you agree to defend and fully indemnify and hold us and our officers, employees, contractors and agents harmless from and against all claims, actions, suits, demands, damages, liabilities, costs or expenses, including legal costs and expenses on a full-indemnity basis, including in tort, contract or negligence arising out of or connected to your use of this website, any breach by you of these Terms and Conditions or any wilful, lawful or negligent act or omission by you.

Intellectual property

This website includes material owned by or licensed to us and protected by Australian and international laws. By using this website you agree that nothing in these Terms and Conditions constitutes a transfer of those rights, and you agree not to breach any copyright or intellectual rights connected with the website and its products and services.

Licence

You may use this website only in accordance with these Terms and Conditions. As such, we grant you, the user, a non-exclusive, revocable, non-transferable right and licence to use the website for your personal, non-commercial purposes only.

Prohibited conduct

You must not use the website, post or transmit any material from the website unless you hold the necessary rights, licences and consents to do so.

You must not use the website in any way or for any purpose that infringes the intellectual property or other rights of any person, or in any way that would cause you or us to breach any law, regulation, rule, code or other legal or social obligation.

You must not use the website in any manner that defames, harasses, threatens, menaces, offends or restrict any person, or that could be considered obscene, defamatory, offensive, seditious, threatening, abusive or inappropriate in any way, or that may be in breach of confidence or privacy, or that may bring the website and its owner into disrepute.

You must not use the website to send unsolicited emails or messages in any format, and you must not attempt to tamper with, modify or hinder the website in any way, nor assist another person or entity to do so.

Purchases and payments

Pricing and availability of all products and services available for purchase from the website are subject to change at any time prior to purchase.

Payment for products and services purchased from this website is taken using PayPal. We will normally confirm receipt of your order and payment within a few minutes and will attempt to send your receipt and/or access details using the information you have provided – if you wish to query your order or access, please contact us.

Returns and refund policy

Renee Otmar Consultancy thanks you for shopping with us – we appreciate your business.

Please read this policy carefully.

Digital download products – return and refunds

We do not offer refunds for non-returnable downloadable digital products, including the eBook Marketing Your Freelance Editing Business: A step-by-step guide for Australian editors (2nd edn, 2019).

Online eCourse products

For online eCourse products, including Marketing Your Freelance Editing Business, we issue refunds within 5 days of the original purchase of the product, less an administrative fee of $60.00.

We recommend contacting us for assistance if you experience any issues receiving or accessing our products.

All requests must be submitted in writing to email admin@reneeotmar.com.au – include information about the product you bought, the date of purchase and the reason you wish to receive a refund.

Service products

We do not offer refunds for services rendered, including:

• Coaching
• Editing and publishing-related services
• Research-related services.

If you have paid in advance for a service package and wish to cancel the service, or part of the service, please contact us by submitting your request in writing to email admin@reneeotmar.com.au, including information about the service product you bought, the date of purchase and the reason you wish to receive a refund.

For individual coaching sessions, a minimum of 48 hours’ notice is required to reschedule or cancel a session, otherwise the full coaching fee will be incurred.

If you have any questions or comments regarding this policy, please send us an email.

Free content

You may be allowed to download, view or use specified products or content free of charge. Additional limitations may apply to your access and use of certain free products or content.

Privacy and security

Copyright and digital rights

Our ebooks an ecourses are protected under copyright law and we will take appropriate action to protect them against unauthorised copying and abuse. This protection includes digital rights management (DRM) and controls your access to purchased ebooks/ecourses, such as the option to download ebooks as ePUB or non-printing PDF files, restricted downloads, restriction from printing and password-protected logins.

Order history

Your purchase history may be viewed by staff and associates for technical troubleshooting and/or support purposes. We understand that your purchase history is personal information and our highest priority is to maintain the security and confidentiality of this data. To do this, we use a variety of measures to safeguard your data. We also have internal restrictions on who can access your data.

Privacy

Please view our Privacy Policy for information about how we handle your personal information.

Account security

You are responsible for maintaining the confidentiality of your passwords associated with any account that you use to access your purchases via our website. You are also responsible for all activities that occur under your accounts. If you believe that your account security has been compromised or if you are a customer reporting unauthorised charges for this service, please contact us directly.

Account suspensions

Your account may be suspended in cases of egregious policy violations or if we’re unable to verify your account’s payment details. If you believe that your account has been suspended, please contact us directly.

User policies

eBook – rights

Once you have purchased an ebook from this website, we will send you an email to your nominated email address with a link to download that ebook. You must choose to purchase the ebook in either ePUB or non-printable PDF format – you will not be able to download it in both formats.

While you have the right to download the ebook and any associated free content such as worksheets and templates, please note that the copyright to all of these items will continue to reside with the rights holder, Renée Otmar.

eBook – sharing

You may not lend or co-own any of the ebook purchases with another person. Restrictions apply to the ebook as a whole as well as its Content, whether purchased or provided free of charge. Specifically, you may not:

• Display (in part or in whole) the Content of the ebook as part of any public performance or display, even if no fee is charged except (a) where such use would not constitute a copyright infringement or violate any other applicable right or (b) as specifically permitted and only in the exact manner provided.
• Sell, rent, lease, redistribute, broadcast, transmit, communicate, modify, sublicense, transfer, assign any Content to any third party including with regard to any downloads of Content that you may obtain through reneeotmar.com.au, except as specifically permitted and only in the exact manner provided.
• Use Content as part of any service for sharing, lending or multi-person use, or for the purpose of any other institution, except as specifically permitted and only in the exact manner provided.
• Attempt to, or assist, authorise or encourage others to circumvent, disable or defeat any of the security features or components that protect, obfuscate or otherwise restrict access to any Content of the ebook.
• Remove any watermarks, labels or other legal or proprietary notices included in any Content, or attempt to modify any Content, including any modification for the purpose of disguising or changing any indications of the ownership or source of Content.

eCourse – rights

• Subject to your compliance with these Terms and Conditions, we grant you a fully revocable, worldwide, non-exclusive, non-transferable, non sub-licensable limited right and licence to access, internally use and display the online Content and eCourse as an individual only at your location solely as necessary to browse and/or participate in the online Content and eCourse as permitted by these Terms; and to download permitted content from the online Content and eCourse so that you may exercise the rights granted to you by these Terms and Conditions.
• You must abide by all copyright notices or restrictions contained on the website or the online Content and eCourse. You may not delete any attributions, legal or proprietary notices within the online Content and eCourse.
• Certain third parties may, at their own discretion, make available certain online Content under a Creative Commons licence (non-commercial). Should these third parties choose to do this, it will be clearly identified on the appropriate online Content and eCourses page of the website. We acknowledge that the Creative Commons licence will override certain of these Terms and Conditions as appropriate. A full copy of the relevant Creative Commons licence will be available from a link at that point.

eCourse – sharing

You may not lend or co-own or provide access to any aspect of the eCourse to another person. Restrictions apply to the eCourse as a whole as well as its Content, whether purchased or provided free of charge. Specifically, you may not:

• Display (in part or in whole) the Content of the eCourse as part of any public performance or display, even if no fee is charged except (a) where such use would not constitute a copyright infringement or violate any other applicable right or (b) as specifically permitted and only in the exact manner provided.
• Sell, rent, lease, redistribute, broadcast, transmit, communicate, modify, sublicense, transfer, assign any Content to any third party including with regard to any downloads of Content that you may obtain through the eCourse, except as specifically permitted and only in the exact manner provided.
• Use Content as part of any service for sharing, lending or multi-person use, or for the purpose of any other institution, except as specifically permitted and only in the exact manner provided.
• Attempt to, or assist, authorise or encourage others to circumvent, disable or defeat any of the security features or components that protect, obfuscate or otherwise restrict access to any Content of the eeCourse.
• Remove any watermarks, labels or other legal or proprietary notices included in any Content, or attempt to modify any Content, including any modification for the purpose of disguising or changing any indications of the ownership or source of Content of the eCourse.

eCourse – your content

• Throughout your use of the online Content and eCourse, you may be able to provide content by uploading notes and replies, Learner discussions, profile pages, other content and media for social interaction, and written assignments, surveys, questions, hypothetical, examples etc. (collectively, ‘Learner Content’).
• We do not claim ownership of any Learner Content you may submit or make available for inclusion in the online Content and eCourse. Accordingly, subject to the licence granted to us and any applicable third party, the Learner will be the sole and exclusive owner of any and all rights, title and interest in and to the Learner Content.
• With respect to any Learner Content you submit to us or that is otherwise made available to us, you grant us an irrevocable, worldwide, perpetual, royalty free and non-exclusive licence to use, distribute, reproduce, modify, adapt, publicly perform and publicly display or otherwise exploit such Learner Content in the online Content and eCourse, with the right to sublicense such rights for any purpose associated with the provision of the website and the eCourse. We reserve the right to remove any Learner Content without notice at any time and for any reason.
• To the extent that you provide any Learner Content, you represent and warrant that you have all necessary rights, licences and/or clearances to provide such Learner Content and permit us to use and publish such Learner Content as provided in the paragraphs above; that such Learner Content is accurate and complete to the best of your knowledge and belief; as between you and us, you are responsible for the payment of any third-party fees related to the provision, publication and use of such Learner Content; and that such use and/or publication of your Learner Content does not and will not infringe or misappropriate any third-party rights or constitute a fraudulent statement or misrepresentation.
• With respect to any submission of Learner Content, you agree to comply with all applicable laws including but not limited to laws regarding online conduct and acceptable content. Specifically, you agree to comply with all applicable laws regarding the transmission of technical data exported from the country in which you reside.
• The website and/or the eCourse may provide you with the ability to post notes and replies, take part in group discussions, submit assignments or send similar messages and communications to third-party service providers, other Learners and/or us.
• You agree to use communication methods available on the website and/or the eCourse only to send communications and materials related to the subject matter for which we (or any applicable third party) provided the communication method, and you further agree that all such communications by you are subject to and governed by these Terms and Conditions, and our other applicable policies.

Customer service policy

Our staff, contractors and volunteers will:

• Act in a professional manner and be polite at all times.
• Deal with your enquiry promptly and explain if an immediate answer is not available.
• Listen to your views and suggestions.
• Provide you with advice regarding our services.

Consultation and feedback

Consultation is important to us and we will carry out regular customer surveys and activities to gather feedback on our services.

Confidentiality

Please refer to our Privacy Policy.

Enquiries and complaints

We endeavour to respond to all enquiries in a timely manner. Our key performance target is to reply to 95% of all enquiries or complaints received by email or post within 24–48 hours.

How to contact us

You can contact us by:

Telephone on +61 409 792 799

Email

Post: PO Box 143, Geelong VIC 3220 Australia

If you have any questions in relation to these Terms and Conditions, please contact us during business hours (AEST).